Privacy policy

Last updated: November 2025

1. Introduction

Howling Frog Wines (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website https://www.howlingfrogwines.com.au (the “Website”) or purchase our products online.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our Website or providing us with personal information, you agree to the terms of this Privacy Policy.

A copy of the Australian Privacy Principles may be obtained from the website of ‘The Office of the Australian Information Commissioner’ at https://www.oaic.gov.au

2. Information We Collect

We may collect the following types of personal information:

Personal details: such as your name, date of birth (for age verification), and contact details (email address, phone number, postal address).
Payment information: details necessary to process your online purchases (we do not store your credit card information; payments are processed securely via our payment gateway provider).
Account and order details: including purchase history, preferences, and account login information (if applicable).
Website usage data: including your IP address, browser type, device information, pages viewed, and the time and date of your visits, collected through cookies and Google Analytics.
Marketing preferences: including your communication preferences and consent to receive marketing materials.

3. How We Collect Your Information

We collect personal information in the following ways:

When you purchase wine or create an account on our Website;
When you sign up to our newsletter or other communications;
When you contact us by email, phone, or social media;
Automatically through cookies and similar technologies when you browse our Website.

You may choose to disable cookies through your browser settings; however, this may affect your ability to use certain features of our Website.

4. Use of Information

We collect and use your personal information for purposes including:

Processing and fulfilling your orders;
Verifying your age and eligibility to purchase alcohol;
Managing customer accounts and communications;
Providing customer service and responding to enquiries;
Sending you marketing communications (where you have opted in);
Analysing Website traffic and user behaviour via Google Analytics to improve our services;
Complying with legal and regulatory obligations.

5. Disclosure of Information

We may share your personal information with:

Service providers such as payment processors, couriers, IT and web hosting providers (Hostinger), email and marketing platforms, and analytics providers (Google Analytics);
Regulatory or law enforcement authorities where required by law;
Other third parties, only with your consent or as permitted by law.

We do not sell or rent your personal information to third parties.

6. Data Storage and Security

Our Website is hosted by Hostinger, which provides secure web hosting and data storage services.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

If a data breach occurs that is likely to cause serious harm, we will notify affected individuals and comply with the Notifiable Data Breaches (NDB) Scheme under the Privacy Act.

7. International Data Transfers

Some of our third-party service providers (including Google Analytics) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with the APPs.

8. Access and Correction

You may request access to the personal information we hold about you or request correction if you believe it is inaccurate, out of date, or incomplete.

To do so, please contact us at admin@howlingfrogwines.com.au

We may require verification of your identity before processing such requests.

9. Direct Marketing and Opt-Out

We may send you updates, offers, or newsletters that we think may interest you. You can opt out at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

10. Google Analytics and Cookies

We use Google Analytics to understand how visitors interact with our Website. This tool uses cookies to collect information such as your IP address, browser type, and pages visited.

Data collected by Google may be transmitted to and stored on servers outside Australia.

You can learn more about how Google uses data here: https://policies.google.com/privacy

You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.

11. Links to Other Websites

Our Website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We recommend you review their privacy policies before providing personal information.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our Website, with the effective date shown at the top.

13. Contact Us

If you have questions, concerns, or complaints about how we handle your personal information, please contact:

Howling Frog Wines

Email: privacy@howlingfrogwines.com.au

Postal Address: Unit 23, 140-148 Chesterville Road, Cheltenham, Victoria, 3192

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au