Terms & Conditions

Last updated: November 2025

1. Introduction

Welcome to https://www.howlingfrogwines.com.au (the “Website”), operated by Howling Frog Wines (“we”, “us”, “our”).

By accessing or using this Website, you agree to be bound by these Terms & Conditions and our Privacy Policy, which together form a legally binding agreement between you and Howling Frog Wines.

If you do not agree to these Terms, please do not use our Website.

2. Legal Drinking Age

You must be 18 years of age or older to purchase wine from this Website or to access any pages promoting or selling alcoholic beverages.

By placing an order, you confirm that you are at least 18 years old and legally entitled to purchase alcohol in Australia.

3. Use of This Website

You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, the Website by any third party.

You must not:

• Use the Website to engage in any fraudulent, abusive, or illegal activity

• Upload or transmit viruses or other malicious code

• Interfere with or disrupt the operation of the Website or servers;

• Copy, modify, distribute, or reproduce any part of the Website content without our written consent.

We reserve the right to suspend or terminate your access to the Website at any time for breach of these Terms.

4. Orders and Payment

All orders placed through our Website are subject to acceptance and availability.

Prices are listed in Australian dollars (AUD) and include GST unless otherwise stated.

Payment must be made at the time of ordering using one of the available payment methods. We use secure third-party payment gateways, and we do not store your credit card details.

We reserve the right to refuse or cancel an order if:

• The product is unavailable;

• We suspect fraudulent activity; or

• There has been a pricing or typographical error.

If your order is cancelled, we will notify you and issue a full refund for any amounts paid.

5. Shipping and Delivery

We ship wine only within Australia and in accordance with relevant liquor licensing laws.

Delivery times may vary depending on your location.

For detailed information on costs, delivery times, and packaging, please refer to our Delivery & Returns Policy (available on our Website).

Risk of loss or damage passes to you upon delivery to your nominated address.

6. Returns, Refunds, and Replacements

We comply with the Australian Consumer Law (ACL) and will replace or refund goods that are faulty, damaged, or not as described.

To request a return or replacement, please contact us at orders@howlingfrogwines.com.au within 14 days of receiving your order, providing your order number and details of the issue. We may request photographic evidence of any damage or fault.

For change-of-mind returns, we are not obligated to provide a refund, but may do so at our discretion (subject to unopened bottles and original packaging).

For detailed information on Returns, Refunds and Replacements, please refer to our Delivery & Returns Policy (available on our Website).

7. Product Information

We take care to ensure that product descriptions, images, and pricing are accurate. However, we do not warrant that all information on the Website is error-free or complete.

Vintage availability, bottle images, and tasting notes are subject to change without notice.

8. Intellectual Property

All Website content - including text, images, graphics, logos, design, and software - is the property of B & S Blacker Pty Ltd TA Howling Frog Wines or its licensors and is protected by Australian copyright and trademark laws.

You may view, print, and download content for personal, non-commercial use only.

No part of this Website may be reproduced, copied, or exploited for commercial purposes without our prior written consent.

9. Liability and Disclaimer

To the maximum extent permitted by law:

We make no warranties or representations about the accuracy, completeness, or reliability of the Website content or services;

We are not liable for any indirect, incidental, or consequential losses arising from your use of the Website or purchase of our products;

Our total liability for any claim arising from your use of the Website or purchase of goods is limited to the amount paid by you for those goods.

Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.

10. External Links

Our Website may contain links to external sites. We do not control, endorse, or assume responsibility for the content or privacy practices of any linked websites. You access them at your own risk.

11. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information about how we collect, use, and protect your personal data.

12. Account Security

If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activities under your account.

Please notify us immediately if you suspect any unauthorised use.

13. Suspension or Termination

We may suspend or terminate your access to the Website without notice if we reasonably believe you have breached these Terms, engaged in unlawful conduct, or acted in a manner detrimental to our business or reputation.

14. Changes to These Terms

We may update these Terms of Use at any time without notice. The latest version will always be available on our Website, with the date of the most recent update clearly stated.

15. Governing Law

These Terms are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of Victoria.

16. Contact Us

For questions about these Terms or our Website, please contact:

Howling Frog Wines

Email: admin@howlingfrogwines.com.au

Postal Address: Unit 23, 140-148 Chesterville Road, Cheltenham, Victoria, 3192